You can order by logging into our website www.tussah.com or via Instagram (direct message). For assistance, please call +91 90163 50787/whatsapp. You can also visit our flagship store at Navrangpura, Ahmedabad or you can visit our studio in Navrangpura, Ahmedabad.

Yes, we can customize colors, sleeves and other minor adjustments. For customization requests, please contact +91 9016 350787 or email us at order@tussah.in

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

Alternatively, you can also log in to tussah.in and visit the 'My Account' section to know your order status.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please report the incident to our Customer Care Team immediately.

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

For all products shopped from a Multi-brand outlet, please contact the same multi-brand outlet for alterations. 

All of our products are handcrafted specifically for you, taking into account every customer's wishes. If you are not satisfied with our product, please contact us at +91 90163 50787 or email us at care@tussah.in. Our team will be in touch with you to assist with your product. However, there is no refund/cancellation policy.

The credit note will be emailed to you, which you can use in the next 6 months in one go  on the Tussah website. Please make sure that you use the credit in one go.

If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get a credit note to buy something else.

Shipping for all deliveries will be borne by the consumer only. The shipping charges will be additional and are calculated based on the weight and volume of the product and the destination country. Shipping costs will be shared upon request.

We accept Visa, MasterCard, American Express and Maestro credit and debit cards for payment. We accept bank transfer. If you prefer to pay by internet banking, please call +91 90163 50787 or email us at care@tussah.in. 

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience.In case you wish to collect the product, we can have your order sent to our studio which is located in Navrangpura, Ahmedabad.

We generally keep a 4" (4 inch) margin for all our custom made products. Usually, the measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you, we need a minimum of two trials to match the garment to your fit. The final delivery of the product will vary on your alteration requirements. We note that shipping charges for alterations will have to be paid by the client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 90163 50787 or email us at care@tussah.in.

If any alterations are required, we request you to send the order at our Studio in navrangpura, Ahmedabad. Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be taken care of by you

We try to make the orders as per the standard size chosen by you or the measurements provided to us. However, if any alterations are required, we generally need about a week or two, however this varies from each and every product. We note that shipping charges for alterations will have to be paid by the client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 90163 50787 or email us at care@tussah.in and we shall get back to you on the same.